Questions?

We Have The Answers!

Browse through our Frequently Asked Questions below, or contact us.

What should I expect during the core system upgrade?

Online banking will be inaccessible Thursday, October 20, 2022 after 4:45pm through the weekend. Functionality will resume midday Monday, October 24, 2022. Debit/ATM cards will work but could reflect a balance that is inaccurate; visit this page for details.

Will the bank be open during the upgrade?

On Thursday (10/20) and Friday (10/21) we will be open our normal business hours (8am-5pm). Over the weekend, we will have extended phone and email support hours. Visit this page for details.

Can I use my debit card?

Yes, you can continue to use your debit card up to your normal daily limit.

Will I be able to log into Online Banking during the upgrade?

No, Online Banking will be inaccessible Thursday, October 20, 2022 after 4:45pm through the weekend. Functionality will resume midday Monday, October 24, 2022.

Will the bank have continued support through the conversion?

Yes! The bank will remain open, with increased call support over the weekend.

Will I be able to transfer funds to another account?

Yes! You can do account transfers by calling the bank or coming in. You will not be able to perform transfers while online banking is down.

Can I make mobile deposits?

You will not be able to make mobile deposits while online banking is down. You can bring checks into the bank or deposit them using our ATMs.

Can I call the bank to get information on my account?

Yes, we will be open during our regular hours during the week and will have call support over the weekend. Contact us with any account questions you may have.

Can I use Bill Pay?

Bill Pay will be unavailable while the online banking system is down. Once back up, you can access Bill Pay like usual.

Will my daily transactions be affected?

Your daily transactions will happen as normal. However, transactions will not show in your online banking account until the system is updated.

I have Online Banking linked to my Quickbooks or Quicken software, will this upgrade impact me?

Yes. To ensure a smooth transition from the old to new system, two actions are required from you by October 19 and after October 26, respectively. Visit this page for details and instructions.

What will happen to scheduled transfers, bill pays, or loan payments?

Anything scheduled ahead of the conversion will still process as usual and be applied properly.

What should I do if something doesn’t look right on Monday morning?

Please contact us right away. While we are working hard to ensure this does not happen, we have a team standing by to resolve any issues you might have.

Will my logins change, or will I need to create a new password?

No – your login information is not experiencing any changes.

Will my account number or any other banking information change?

No, your account number nor any other banking information will change due to this upgrade.

Who should I contact with questions?

Please call our main line at 563-382-9661 in Decorah, 563-547-2244 in Cresco or email us at customer_support@decorah.bank with any questions. We're here to help!

Will I be able to call into telephone banking?

No, telephone banking will be inaccessible Thursday, October 20, 2022 after 4:45pm through the weekend. Functionality will resume midday Monday, October 24, 2022.

Will I have access to check images within online banking?

There will be a temporary disruption in the ability to view images from checks written before October 21. This disruption will be resolved mid-December. If you need check image information prior to December, don’t hesitate to contact us.

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