Sara Thomas
Chief Operating Officer, EVP
Email Sara
(563) 387-5212
Sara Thomas is the Chief Operating Officer at Decorah Bank, focused on creating exceptional customer experiences while managing risk and driving process improvements. Since joining the bank in 2010, Sara has worked across functions to ensure the successful execution of strategic priorities, blending frontline insights with operational efficiency to achieve balance between customer satisfaction and internal processes.
Sara began her banking career at Navy Federal Credit Union, progressing through roles as a teller, personal banker, and consumer lender. At Decorah Bank, she advanced from Teller Manager to Personal Banker, Operations Manager, and ultimately COO, where she facilitates cross-departmental collaboration to implement impactful projects that streamline operations and enhance outcomes.
Active in the community, Sara serves on the Decorah Community School District Foundation Board, as well as the Decorah Area Chamber of Commerce Revolving Loan Committee and Business Resiliency Committee. Her past leadership includes serving as President of both the United Way of Winneshiek County Board and the Decorah Area Chamber of Commerce Board.